1. ABOUT WHELMED CLUB

WHELMED Club is a community and membership service designed to help women and women-identified people build businesses, work alongside others and feel less overwhelmed by the experience of doing so.

WHELMED Club may provide a combination of online community access, virtual focus sessions, in-person sessions, events, educational content, resources, guest speakers and other activities.

The exact benefits available to you depend on the membership tier you purchase.

2. ELIGIBILITY

WHELMED Club membership is available only to people who:

• Are aged 18 or over; and

• Identify as a woman or are women-identified.

You must provide accurate information when joining WHELMED Club.

We reserve the right to refuse or terminate membership where we reasonably believe that a member does not meet the eligibility requirements or has provided materially false information.

3. MEMBERSHIP TIERS

WHELMED Club currently offers the following membership options:

COMMUNITY

Community is the free WHELMED Club membership.

The benefits available to Community members are those stated on whelmedclub.com at the time of joining and may include access to selected community features, information, activities and opportunities.

VIRTUAL

Virtual is a paid membership providing access to the virtual membership benefits stated on whelmedclub.com.

IRL

IRL is a paid membership providing access to the IRL membership benefits stated on whelmedclub.com, including eligible in-person WHELMED Club sessions.

ALL-IN

All-In is a paid membership providing access to the combined membership benefits stated on whelmedclub.com, including eligible virtual and IRL benefits.

OG (FOUNDER)

OG (Founder) membership is a special founding membership tier offering the benefits of All-In at a founding-member rate.

The OG (Founder) rate is intended to recognise and reward members who support WHELMED Club during its early development.

The founding rate remains discounted in comparison with the applicable All-In rate for as long as you remain continuously subscribed to the OG (Founder) tier.

If the All-In offering develops or expands substantially in the future, WHELMED Club reserves the right to review its membership pricing, including the OG (Founder) price.

Where the OG (Founder) price is changed, WHELMED Club will continue to recognise the founding discount applicable to that membership rather than automatically moving the member to the standard All-In price.

Any material price change will be communicated in advance and will be subject to applicable consumer rights.

4. MEMBERSHIP BENEFITS

WHELMED Club will make reasonable efforts to provide the benefits associated with each membership tier.

Membership benefits may evolve as WHELMED Club develops.

We may:

• Introduce new benefits

• Improve or expand existing benefits

• Replace a benefit with a substantially similar or improved benefit

• Change the scheduling, format or delivery method of sessions

• Introduce guest speakers, coaches or specialist sessions

We will not make changes solely for the purpose of unfairly reducing the value of your membership.

Where a material change to a paid membership is proposed, we will provide appropriate notice and, where required, offer any rights available to you under applicable law.

5. MEMBERSHIP PAYMENTS

Paid memberships are available on a monthly or annual recurring subscription basis, according to the option selected at checkout.

Your selected subscription will automatically renew at the applicable price unless you cancel before your next renewal.

The applicable price, billing frequency and key subscription information will be shown before you complete your purchase.

Payments are processed through the payment facilities provided through Squarespace and its payment-processing partners.

WHELMED Club does not ordinarily have access to your full payment card details.

6. FREE COMMUNITY MEMBERSHIP

Community membership is free, offering non-paying members access to IRL and virtual sessions at a discounted rate.

WHELMED Club may change or discontinue particular Community benefits as the service develops.

If WHELMED Club introduces changes that materially affect the nature of the free Community membership, we will take reasonable steps to communicate those changes.

7. CANCELLING YOUR MEMBERSHIP

You may cancel your recurring membership in accordance with the cancellation instructions made available to you.

Cancellation stops future renewal payments.

Unless otherwise required by applicable law, cancelling a membership does not automatically entitle you to a refund of amounts already paid for the current subscription period.

Your membership will ordinarily remain active until the end of the subscription period for which you have already paid.

You will not normally receive a pro-rata refund for unused time remaining in that subscription period.

This does not affect any statutory cancellation or refund rights you may have under applicable consumer law.

8. STATUTORY CANCELLATION RIGHTS

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.

Depending on the circumstances of your purchase and the nature of the service, you may have statutory cancellation rights.

Where applicable, information about those rights will be provided to you as part of the purchase process.

If you believe you are entitled to cancel or receive a refund under applicable law, please contact us at hello@whelmedclub.com.

9. IRL SESSION ALLOCATION

IRL and All-In members receive access to up to four eligible IRL sessions per calendar month as part of their membership, subject to availability and any booking requirements.

Your membership benefits begin from the date your membership becomes active. If you join part-way through a calendar month, you will have access to the eligible IRL sessions remaining in that calendar month, subject to availability. Joining part-way through a calendar month does not result in additional, catch-up or pro-rated sessions being added to your membership.

Your allocation of up to four eligible IRL sessions resets on the first day of each calendar month.

For example, if you join on 15 October, you can book any eligible IRL sessions taking place from 15 October onwards, subject to availability. You will not receive additional sessions to compensate for joining part-way through October. Your allocation will reset to up to four eligible IRL sessions on 1 November.

Unused session allowances do not roll over into subsequent calendar months and do not have a cash value.

WHELMED Club may introduce reasonable booking and capacity restrictions to ensure that sessions remain manageable and accessible to members.

10. SESSION BOOKINGS AND CANCELLATIONS

Individual sessions may have limited capacity and may require advance booking, subject to membership tier.

Non-members and Community members require advanced booking to both IRL and Virtual sessions.

IRL and All-In members require advanced booking to IRL sessions only, in order to manage group size in accordance with the session venue as well as monitor monthly session allocation.

Virtual and All-In members do not require advanced booking Virtual sessions, with Google Meet links being available on demand in the Hub calendar – but can do so if they find it to be helpful.

Unless otherwise stated at the time of booking:

• Booked sessions are non-refundable;

• A paid session that you fail to attend is not refundable;

• An IRL or All-In member who fails to attend a booked eligible IRL session will have that session counted as one of their four monthly included sessions;

• Sessions cannot normally be transferred to another person;

• WHELMED Club may require reasonable notice for session cancellations where a cancellation option is offered.

Where WHELMED Club cancels or materially changes a paid session, we will provide an appropriate alternative, replacement session or refund where applicable.

11. MEMBER CODES

FOR COMMUNITY MEMBERS

Community members will receive a personalised member code that can be used when booking eligible WHELMED Club FOCUS sessions, both IRL and Virtual, allowing them to make their booking at a discounted price.

FOR IRL AND ALL-IN MEMBERS

Where included as a membership benefit, IRL and All-In members will receive a personalised member code that can be used when booking eligible WHELMED Club IRL sessions.

The member code allows eligible IRL and All-In members to book up to four eligible IRL sessions per calendar month at no added cost, subject to availability and any applicable booking requirements. These four sessions form part of the member's monthly membership benefits and do not have a cash value. Unused included sessions do not roll over into subsequent calendar months.

Once a member has used their four included IRL sessions for a calendar month, they may continue to book additional IRL sessions where spaces are available, but those additional sessions will be charged at the applicable members rate, as communicated at the time of booking.

USE OF MEMBER CODES

Member codes are personal to the member to whom they are issued and must not be shared, published, transferred, sold or otherwise made available to another person.

The code must not intentionally be used to book more than the member's four included IRL sessions in any calendar month. The member is responsible for ensuring that they do not intentionally use their code for bookings beyond their monthly included allowance.

If a member uses their discount code to book more than four eligible IRL sessions within a calendar month, WHELMED Club reserves the right to treat any additional bookings as chargeable bookings and invoice the member for the applicable session fee.

Failure to pay an invoice issued for an additional or incorrectly discounted booking may result in the relevant booking being cancelled and, where appropriate, suspension or termination of the member's access to WHELMED Club services in accordance with these Terms.

WHELMED Club may also:

• Cancel or deactivate a discount code where we reasonably believe it has been misused;

• Cancel a booking made using a discount code where the person making the booking was not entitled to use that code;

• Recover the applicable cost of any booking made using a discount code outside the member's entitlement;

• Temporarily or permanently restrict a member's access to member discount codes; and

• Where misuse is deliberate, repeated or serious, suspend or terminate the member's WHELMED Club membership.

Where a member deliberately shares their discount code with another person, any booking made by that person using the code may be cancelled and may be non-refundable where the applicable booking terms provide that bookings are non-refundable.

Member codes have no cash value, cannot be exchanged for cash and cannot be used in conjunction with other offers unless expressly stated by WHELMED Club.

WHELMED Club reserves the right to introduce reasonable technical or administrative measures to monitor the use of member codes and ensure that membership benefits are used fairly.

12. THE HUB

The Hub is WHELMED Club's online member area.

Access to The Hub is dependent on the membership tier you hold.

The content and functionality available through The Hub may change as WHELMED Club develops.

Members may participate in interactive activities such as polls, quizzes and surveys.

Members do not have permission to upload or publish their own independent content within The Hub unless WHELMED Club expressly provides such functionality in the future.

13. WHATSAPP COMMUNITY

Where included within your membership, access to the WHELMED Club WhatsApp Community is provided through WhatsApp, a third-party platform operated by Meta.

You may need to provide or use a mobile telephone number to access the WhatsApp Community.

You are responsible for maintaining appropriate privacy settings on your own WhatsApp account.

You must not:

• Share another member's personal information outside the WHELMED Club community without permission;

• Screenshot, record or redistribute private community conversations without appropriate permission;

• Harass, threaten, intimidate or discriminate against another member;

• Use the community primarily for unsolicited sales, advertising or spam;

• Share inappropriate, unlawful or harmful material;

• Attempt to obtain personal information from other members for inappropriate purposes.

WhatsApp is a third-party service and WHELMED Club is not responsible for outages, technical failures, changes to WhatsApp's functionality or WhatsApp's own handling of personal information.

14. COMMUNITY STANDARDS

WHELMED Club is intended to be a welcoming, respectful and supportive community.

You agree to treat other members, guests, speakers, coaches and WHELMED Club representatives respectfully.

Behaviour that may result in suspension or termination of membership includes, but is not limited to:

• Harassment or bullying

• Threatening or abusive behaviour

• Discriminatory behaviour

• Unwanted sexual or inappropriate conduct

• Persistent disruption of sessions or community spaces

• Sharing another member's confidential or personal information without permission

• Unauthorised recording of sessions

• Spam or persistent unsolicited promotion

• Fraudulent or deliberately misleading behaviour

• Conduct that creates a serious risk to the safety or wellbeing of another member

• Serious or repeated breaches of these Terms

We will consider the circumstances when deciding what action is appropriate.

15. SUSPENSION AND TERMINATION BY WHELMED CLUB

We may suspend or terminate your membership where we reasonably believe that:

• You have materially breached these Terms;

• Your behaviour is inappropriate or harmful to the WHELMED Club community;

• You have provided materially false information;

• You have used WHELMED Club for unlawful purposes;

• Your continued membership creates a significant risk to other members, guests, speakers or WHELMED Club; or

• You have failed to make a payment due under your membership.

Where reasonably appropriate, we will give you an opportunity to address the issue before termination.

Where membership is terminated due to serious misconduct or a serious breach of these Terms, access to WHELMED Club services and community spaces may end immediately.

Where WHELMED Club terminates a paid membership for reasons unrelated to your misconduct, we will provide any refund or other remedy required by applicable law and will act fairly in relation to any prepaid period.

16. CONTENT AND INTELLECTUAL PROPERTY

All WHELMED Club-created materials, including but not limited to:

• Written resources

• Guides

• Templates

• Worksheets

• Videos

• Presentations

• Session materials

• Branding

• Logos

• Website content

• The Hub content

remain the property of WHELMED Club or the relevant rights holder unless otherwise stated.

Your membership gives you a personal, non-exclusive and non-transferable right to access and use WHELMED Club materials for your own personal and professional development.

You must not, without our written permission:

• Copy or redistribute WHELMED Club materials commercially;

• Sell or sublicense WHELMED Club materials;

• Reproduce substantial parts of WHELMED Club materials publicly;

• Present WHELMED Club materials as your own;

• Share paid member resources with people who do not have the relevant membership.

17. MEMBER PARTICIPATION AND FEEDBACK

If you voluntarily provide feedback, suggestions or ideas about WHELMED Club, we may use that feedback to improve the service.

Where feedback is publicly used, we will take reasonable steps not to identify you without permission where the information is personal or attributable to you.

Responses to member polls, quizzes and surveys may be used to understand member needs and improve WHELMED Club.

Where a response is intended to be anonymous, WHELMED Club will make reasonable efforts to treat it as anonymous.

18. GUEST SPEAKERS, COACHES AND SPECIALIST SESSIONS

WHELMED Club may introduce guest speakers, coaches, specialists and other contributors in the future.

The views expressed by guest contributors are their own unless expressly stated otherwise.

Their participation does not mean that WHELMED Club endorses every statement, recommendation or opinion they make.

Where specialist sessions are introduced, additional terms or information may apply to those sessions.

19. NO MEDICAL, THERAPEUTIC OR EMERGENCY SERVICE

WHELMED Club provides community, educational, business and wellbeing-related activities.

WHELMED Club is not a medical, psychiatric, psychological, therapeutic or emergency service.

Information provided through WHELMED Club should not be treated as medical, mental-health, legal, financial or other professional advice.

You remain responsible for deciding whether information or suggestions provided through WHELMED Club are appropriate for your own circumstances.

If you require professional or emergency support, you should contact an appropriately qualified professional or relevant emergency service.

20. AVAILABILITY AND THIRD-PARTY SERVICES

WHELMED Club relies on third-party services and platforms, including Squarespace, payment providers, Google Workspace and WhatsApp.

We will make reasonable efforts to keep WHELMED Club services available, but cannot guarantee uninterrupted access where an issue is caused by a third-party service, internet connection, technical failure or circumstances outside our reasonable control.

21. OUR RESPONSIBILITY TO YOU

We will provide WHELMED Club services with reasonable care and skill as required by applicable law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits your statutory consumer rights.

Subject to those rights and applicable law, WHELMED Club is not responsible for losses that are not reasonably foreseeable or that arise from matters outside our reasonable control.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time where reasonably necessary, including to reflect:

• Changes to WHELMED Club

• New or amended membership benefits

• Changes to our technology or service providers

• Changes in applicable law

• Changes to how WHELMED Club operates

We will not use a change to these Terms to unfairly deprive you of rights you have already paid for.

Where a change materially affects an existing paid membership, we will provide reasonable notice and, where applicable, information about your rights.

23. COMPLAINTS

We want WHELMED Club to be a positive experience.

If you have a complaint, concern or issue relating to your membership, please contact:

hello@whelmedclub.com

Please provide enough information for us to understand the issue and, where possible, we will work with you to resolve it.

24. PRIVACY

Our collection and use of personal information is explained in our WHELMED Club Privacy Policy, which forms part of the information provided to members when using WHELMED Club.

25. GOVERNING LAW

These Terms are governed by the law of England and Wales.

If you are a consumer, nothing in these Terms affects any mandatory legal rights or protections available to you under the law that applies to your circumstances.

26. CONTACT

WHELMED Club is operated by:

Terri Waters, trading as WHELMED Club

Email: hello@whelmedclub.com