PRIVACY POLICY
Last updated: 17 August 2026
WHELMED Club ("WHELMED", "we", "us" or "our") is a trading name operated by Terri Waters, a sole trader based in the United Kingdom.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit whelmedclub.com, contact us, become a WHELMED Club member, book or attend a WHELMED Club session, or otherwise interact with WHELMED Club.
We are committed to handling your personal information responsibly, transparently and in accordance with applicable data protection law, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, as applicable.
WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
The data controller responsible for your personal data is:
Terri Waters, trading as WHELMED Club
Email: hello@whelmedclub.com
If you have any questions about how we use your personal information, please contact us at hello@whelmedclub.com.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The information we collect depends on how you interact with WHELMED Club.
INFORMATION YOU PROVIDE DIRECTLY
This may include:
Your name
Email address
Mobile telephone number
Billing and/or postal address
Membership type and subscription information
Session bookings and attendance information
Information you provide when contacting us
Responses to polls, quizzes, surveys or other interactive activities within WHELMED Club
Any other information you voluntarily provide to us
PAYMENT INFORMATION
When you purchase a paid WHELMED Club membership or session, payment information is processed through the payment facilities provided by Squarespace and its relevant payment-processing partners.
We do not intend to retain complete payment card details ourselves. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
INFORMATION COLLECTED AUTOMATICALLY
When you use whelmedclub.com, certain technical information may be collected automatically by Squarespace and/or other technologies used on the website. This may include information such as:
IP address
Browser and device information
Pages visited
Approximate location information
Referring website
Website usage and interaction information
Cookie and similar technology information
The exact information collected will depend on the technologies and services active on the website at the time you use it.
DO WE COLLECT INFORMATION ABOUT ADHD OR NEURODIVERGENCE?
WHELMED Club is designed specifically for women and women-identified people with an interest in, or experience of, ADHD and neurodivergence.
However, we do not currently require you to disclose whether you have ADHD, are neurodivergent, have a diagnosis, or have any particular medical or health condition in order to become a member.
We therefore do not collect or process such information as a requirement of membership.
Please avoid providing sensitive health or medical information to us unless it is genuinely necessary for the purpose for which you are contacting us.
HOW DO WE USE YOUR INFORMATION?
We may use your personal information to:
Create and administer your WHELMED Club membership
Process membership payments and subscriptions
Provide access to The Hub and other membership benefits
Communicate with you about your membership
Send transactional and service-related emails
Process session bookings
Manage attendance at WHELMED Club sessions and events
Administer your membership's included session allowance where applicable
Operate the WHELMED Club WhatsApp Community
Respond to enquiries and requests
Provide customer support
Manage payments, refunds and cancellations where applicable
Understand how members interact with WHELMED Club through polls, quizzes and surveys
Improve WHELMED Club's services, website, sessions and member experience
Maintain the security and integrity of our website, systems and community
Meet legal, regulatory and accounting obligations
Establish, exercise or defend legal claims where necessary
We may also use information for other purposes where permitted or required by law, provided that we have an appropriate lawful basis for doing so.
OUR LAWFUL BASES FOR USING YOUR INFORMATION
Data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
CONTRACT
We may process your information where it is necessary to provide the membership, sessions or other services you have purchased from us, or to take steps at your request before entering into a contract.
For example, this includes administering your membership and processing your bookings.
LEGAL OBLIGATION
We may process information where necessary to comply with a legal or regulatory obligation, such as accounting, tax or record-keeping requirements.
LEGITIMATE INTERESTS
We may process information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.
This may include administering and improving WHELMED Club, maintaining security, preventing misuse of our services and managing our business.
CONSENT
Where the law requires consent, we will ask for it.
For example, where applicable, we may ask for consent before using non-essential cookies or sending certain types of direct marketing.
Where processing is based on consent, you may withdraw your consent at any time.
WHO DO WE SHARE YOUR INFORMATION WITH?
We may share personal information with trusted third parties where necessary to operate WHELMED Club.
These may include:
SQUARESPACE
whelmedclub.com and our membership functionality are operated using Squarespace. Squarespace may process information on our behalf in connection with website hosting, membership management, payments and related services.
PAYMENT PROVIDERS
Payments may be processed by payment providers integrated with Squarespace. These providers may process payment and transaction information to complete payments, prevent fraud and meet legal obligations.
GOOGLE WORKSPACE
We use Google Workspace for business email and communications. Information you send to us by email may therefore be processed through Google's services.
The WHELMED Club WhatsApp Community is provided through WhatsApp, operated by Meta.
If you join the WHELMED Club WhatsApp Community, information such as your name, profile information and telephone number may be visible to other members depending on your WhatsApp settings and the functionality available within WhatsApp.
WhatsApp is a third-party service and its use is also subject to its own terms and privacy practices.
PROFESSIONAL ADVISERS AND AUTHORITIES
We may share information with professional advisers, insurers, accountants, legal advisers, regulators, law enforcement or other authorities where reasonably necessary or where we are legally required to do so.
We do not sell your personal information.
WHELMED CLUB COMMUNITY AND MEMBER PRIVACY
WHELMED Club is a community environment, and some membership features involve interaction with other members.
You should therefore be mindful that information you voluntarily make visible to other members — particularly through WhatsApp — may be seen by those members.
We ask all WHELMED Club members to respect one another's privacy and not to share another member's personal information outside the community without their permission.
However, because WhatsApp and other third-party platforms are not operated by WHELMED Club, we cannot guarantee how another member may use information that is visible to them.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide our services
Maintain appropriate business and membership records
Meet accounting, tax and legal obligations
Resolve disputes
Establish, exercise or defend legal claims
Different categories of information may therefore be retained for different periods.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
HOW DO WE PROTECT YOUR INFORMATION?
We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
INTERNATIONAL TRANSFERS
Some of the third-party services we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
The safeguards used may include adequacy regulations or other legally recognised transfer mechanisms where applicable.
YOUR DATA PROTECTION RIGHTS
Subject to applicable legal conditions and exemptions, you may have the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we process your information
Object to certain processing
Ask for your information to be transferred to another organisation in certain circumstances
Withdraw consent where we rely on consent as our lawful basis
Object to direct marketing
You also have the right to make a complaint to the Information Commissioner's Office ("ICO") if you believe your personal information has been handled unlawfully.
You can contact us first at hello@whelmedclub.com and we will do our best to resolve your concern.
You can find information about contacting the ICO through its website at ico.org.uk.
COOKIES
whelmedclub.com may use cookies and similar technologies.
Some cookies may be necessary for the website and membership functionality to operate. Other cookies, such as analytics or advertising-related cookies, may require your consent depending on their purpose and applicable law.
You will be provided with appropriate information and choices regarding non-essential cookies where required.
MARKETING COMMUNICATIONS
We may send you service-related communications necessary to administer your membership or purchases.
If we introduce separate marketing communications, we will provide appropriate information and, where required, obtain your consent or provide a lawful opportunity to opt out.
You can unsubscribe from marketing communications at any time by contacting us at hello@whelmedclub.com.
CHILDREN’S PRIVACY
WHELMED Club membership is available only to individuals aged 18 or over.
We do not knowingly collect personal information from children under 18 for the purpose of providing WHELMED Club membership.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to WHELMED Club, our services, the technologies we use or applicable legal requirements.
The latest version will be published on whelmedclub.com and will show the date on which it was last updated.
Where a change materially affects how we use your personal information, we will take reasonable steps to bring the change to your attention.
CONTACT US
If you have any questions about this Privacy Policy or how WHELMED Club handles your personal information, please contact:
Terri Waters, trading as WHELMED Club
Email: hello@whelmedclub.com